Commonly Asked Questions

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  • Billing & Insurance FAQs
  • Urgent/ Emergent Care FAQs
  • Lab Test FAQs
  • Imaging FAQs
  • Financial Questions
Billing & Insurance FAQs
How much will my co-pay be for urgent care/radiology/laboratory testing?

Your co-pay depends on your insurance and is usually listed on the front of the insurance card. We ask that you call your insurance company prior to arrival to ensure you know the expected amount you’ll be paying for the services rendered.

Is MMEC a preferred site for lab services?

Yes, MMEC is a preferred provider of CDPHP lab services. We also are a preferred provider of Blue Shield with these prefixes:ZWE, ZWX, ZWH, ZWI, ZWW, HQS, AOP, ZWA, ZWC, ZWF, ZWG, ZWX, ZWY

Is my ordered testing a covered service by my insurance?

Your covered services are dependent on your insurance as well as your diagnosis from your ordering provider. With our scheduled services (ultrasound, MRI, CT scan), you will be provided an estimate of your co-pay or deductible responsibility by the scheduler.

For walk-in services and testing, our registrars run your insurance and ordered tests to ensure coverage for that service.

Hours of operation:
  • Emergent Care: 24 hours/day, 7 days a week
  • CT Scan: 24 hours/day, 7 days a week—with valid prescription
  • X-ray: 24 hours/day, 7 days a week—with valid prescription
  • MRI: Monday through Friday, 8am-5pm---with valid prescription
  • Ultrasound: Monday through Friday, 7a-11pm, with valid prescription. Saturday and Sunday, 9a-9pm, with valid prescription.
  • Imaging requires insurance authorization and a scheduled appointment. Please call: 518-580-2232
  • Laboratory Outpatient Services: 7am-9pm, Monday through Friday. Saturday and Sunday, 7am-7pm- with valid prescription
How do results work? When will my doctor/provider receive the results?

Results are released to the ordering provider based on the confirmation of results. Depending on the test (because some are run in-house and others are sent out), the time of results varies.

Most results are able to be pushed out to the ordering provider within 72 hours of the blood draw.

You may also access your results on the Patient Portal.

I believe there is a mistake with my bill. Who do I contact?

518-583-5404 will connect you with the MMEC specific billing department at Saratoga Hospital

I was a patient in Urgent Care and received the self-pay discount. I am receiving a bill from ‘Millennium Imaging’. I paid my bill at the time of service being rendered. Why am I receiving this bill?

Millennium provided the Radiologist to read your x-ray or imaging study. They are a separate entity from MMEC and their bill is rendered outside of the MMEC fee.

I obtained my Medical Records and believe there is an error. How do I amend my record?

You’ll need to fill out the form for amendment of records, found here. Please drop off or return via mail to MMEC, 6 Medical Park Drive, Malta NY 12020. You will be notified via mail of the decision to amend the record. Please allow up to 6 weeks for the decision.

What insurance plans does Malta Med Emergent Care accept?

We accept a long list of insurance plans which can be viewed here

Urgent/ Emergent Care FAQs
Urgent Care Vs. Emergency Dept.
  • Urgent care centers are open later than a traditional physician’s office, and usually can see patients during the weekends and on holidays.
  • Emergency rooms often have lengthy wait times, especially if you show up with a problem that isn’t extremely serious. You can probably get in and out of an urgent care center much more quickly.
  • An urgent care center visit is more cost-effective than the ER. What you pay depends on your benefit plan, but for the most part, the cost of an urgent care visit will be much more affordable. Consult your specific plan information or contact member services if you have questions about your out-of-pocket costs.
  • There are many urgent care centers to choose from, with convenient transportation and parking.

Examples of problems that an urgent care center can treat include:

  • cough or nasal congestion (or other symptoms of the common cold)
  • ear infection
  • rash
  • strep throat
  • pink eye
  • sinus infection
  • pneumonia
  • urinary tract infection
  • yeast infection
  • painful urination
  • nausea/vomiting
  • lacerations
  • minor burns
  • diarrhea
  • sprains/broken bones

Urgent care centers can treat pediatric and geriatric patients, although frail elderly people or very young infants should go to an ER with any serious medical issues.

I didn’t receive a note for returning to work. What should I do?

Malta Med Emergent Care will provide a note to document your need to stay out of work for the injury or illness with which you presented to us. This is given to you as part of your discharge packet. If you have any questions, please contact us at 518-289-2024.

I need to return to work and my employer is asking for a note to clear me. What should I do?

Malta Med Emergent Care will refer you to be seen by your primary care provider or a specialist, if necessary upon completion of your initial visit. This referral is located at the bottom of page 1 of your discharge paperwork. Either of these providers will provide clearance for you to return to work. Malta Med Emergent Care can provide clearance, however you will need to be seen again in urgent care to ensure your symptoms have resolved.

I was prescribed a medication, but it is too expensive for me to pick up. What should I do?

Please have your pharmacy call 518-289-2020 to discuss other options with our providers.

I was seen after an injury that occurred at my workplace and now need follow up care. Where can I go?
My son/daughter was seen in Urgent Care and needs to receive medication while at school or during daycare hours. What form do I need completed?

Please fill out this form as completely as possible and send to the attention of our Clinical Coordinator at Malta Med Emergent Caree. You may fax this request to 518-289-2702 or email to coordinatormmec@saratogacare.org

I don’t have insurance. Can I still be seen?

Yes, you can absolutely be seen. We have a prompt pay discount for those able to pay for services on the day of care. We also have a Financial Assistance Program which you can learn more about here.

Testing was done at urgent care but I have not received a call regarding results. What should I do?

Patients are NOT called with results unless there is a critical value or the results require a change in the patient’s discharge plan. We will contact you if the results need further explanation or action.

I forgot the directions for my new medication. What do I do?

New medications and dosing instructions are listed on your discharge paperwork. There is also the phone number to the pharmacy where it was prescribed. The pharmacy can be reached to clarify any questions you have about the medication, dosing, and interactions.

How can I obtain a copy of my Medical Records?

Records can be obtained by signing a request to release information and picking up in person at 6 Medical Park Drive. You may also request via medicalrecordsmmec@saratogacare.org

Lab Test FAQs
Do I have to fast before my blood tests?

You need to fast if your doctor has ordered a fasting test. This means that you cannot eat anything and may only drink clear water for 12-14 hours prior to your test.

You should continue to take your medications unless otherwise instructed by your doctor.

Some common fasting tests include: fasting glucose, fasting lipid panel, fasting metabolic panel, fasting cholesterol, HDL or triglyceride.

If you are uncertain about whether or not you should fast, please contact your healthcare provider.

I did not fast for a fasting test. Can I have my blood drawn anyway?

Because certain test results may be influenced by what you eat or drink, we prefer that you do not have your blood drawn if your tests were ordered as fasting.

Do I need an appointment for lab tests?

No, you do not need to make an appointment.

What do I need to bring to the Patient Service Center for my blood draw?

Please bring your insurance card, your picture ID and the doctor’s order for your lab tests.

What should I do if I need to collect my own specimen at home?

If your healthcare provider instructed you to collect a specimen at home for testing in the lab, you will receive a requisition, laboratory collection kit and instructions from the office staff.

You may be directed to go to Malta Med Emergent Care Laboratory to pick up your collection kit and instructions.

Be sure to bring your laboratory requisition with you and be prepared to take a few minutes with our staff while they explain the collection process. After you have collected a specimen at home you will deliver it to Malta Med Emergent Care.

Be prepared to provide properly labeled specimen, requisition and insurance information. Our staff will review all information before you leave to assure proper collection.

How soon will my laboratory test be completed?

Because we have a full service lab at Malta Med Emergent Care, most tests are available to your physician the same day. Some tests that need to be referred may take longer.

Is Malta Med Emergent Care a preferred site for lab services?

Yes, MMEC is a preferred provider of CDPHP lab services. We also are a preferred provider of Blue Shield with these prefixes:ZWE, ZWX, ZWH, ZWI, ZWW, HQS, AOP, ZWA, ZWC, ZWF, ZWG, ZWX, ZWY

Imaging FAQs
How much will my co-pay be for radiology imaging?

Your co-pay depends on your insurance and is usually listed on the front of the insurance card. We ask that you call your insurance company prior to arrival to ensure you know the expected amount you’ll be paying for the services rendered.

Is my ordered testing a covered service by my insurance?

Your covered services are dependent on your insurance as well as your diagnosis from your ordering provider. With our scheduled services (ultrasound, MRI, CT scan), you will be provided an estimate of your co-pay or deductible responsibility by the scheduler. For walk-in services and testing, our registrars run your insurance and ordered tests to ensure coverage for that service.

Hours of Operation:

CT Scan24 hours/day, 7 days a week—with valid prescription

X-ray: 24 hours/day, 7 days a week—with valid prescription

MRI: Monday through Friday, 7am-5pm---with valid prescription

By appointment 5-9pm July 12, 19, 26, Aug 31

Ultrasound: Monday through Friday, 7a-11pm, with valid prescription. Saturday and Sunday, 9a-9pm, with valid prescription.

Imaging requires insurance authorization and a scheduled appointment. Please call: 518-580-2232

My specialist requires me to ‘have a disc of images’ for my appointment. How can I obtain one?

A copy of the dictated report of your completed test has been automatically sent to the ordering provider and any other providers specifically requested at the time of your appointment. Please allow 72 hours for transmission of report. If you need a specialist to see your images as well as the dictated report, you have two options.

1. MMEC’s Radiology Department utilizes the same information ‘cloud’ with:

  • OrthoNY (at all locations)
  • St. Peter’s Hospital-Main Campus
  • Ellis Hospital- Main Campus
  • Saratoga Hospital and satellite locations
  • Capital Region Orthopedics--Malta Location

Your image can be ‘pushed’ to these sites without requiring a separate trip to Malta to obtain a physical copy of your information.

2. If not listed as one of the above locations, please come to MMEC to pick up your CD and report. You will be required to sign a consent form to release this information to you. You can access the form here. You can also request your CD ahead of time by emailing mmecmedicalrecords@saratogacare.org. A consent form is required when utilizing this option as well.

How does my provider obtain results?

Your ordering provider will receive the results through fax or via the cloud when the results are read by a radiologist and confirmed.

I had imaging done in Urgent Care. How can I obtain the results?

Please come to Malta Med Emergent Care to pick up your CD and report. You will be required to sign a consent form to release this information to you.

You can fill out the form prior to your arrival and present to the front desk in exchange for your records. You can access the form HERE.

You may request a CD and report ahead of time by emailing Medical Records at mmecmedicalrecords@saratogacare.org.

We ask that you give us 24 hours to create the CD and report.

Financial Questions
Can I get prices in advance for the services I will receive at Malta Med Emergent Care?

We will work with you to provide an estimate based on your situation and the procedure your doctor has recommended. Please bear in mind that we typically cannot do this for emergency medical services because they are not scheduled in advance.  For planned procedures, it’s important to remember that the actual cost could vary depending on your circumstances and what happens during your procedure. For example, your doctor may decide that you need additional testing or services. Or you might have a condition, such as obesity or diabetes that affects both your medical needs and treatment costs.

How does Malta Med Emergent Care set prices?

Prices are based on many factors, including the cost for staff, equipment, facilities, medications, and other supplies; the amount of time involved; and information provided by the federal Centers for Medicare and Medicaid Services, which oversees Medicare and Medicaid. Some costs—such as fees for your surgeon, anesthesiologist, or radiologist—may be billed separately. We encourage you to contact those doctors’ offices directly for estimates of their costs.

If I have health insurance, how much will I owe?

Insurance coverage differs from plan to plan, so it’s best to ask your insurance provider. We can also assist you once you arrive at Malta Med Emergent Care to clarify the cost.

What will my co-pay and deductible be?

That depends on your insurance plan. Please contact them directly for this information. We can also assist you with this once you arrive at Malta Med Emergent Care.

Does Malta Med Emergent Care accept my insurance?

We accept most insurance and health plans. You can view this lists of insurance plans we accept here. You may also call your insurance provider directly.

Why did I receive several bills for services provided at Malta Med Emergent Care?

At most health care facilities, specialty care is usually billed separately. This practice results in separate bills for services, commonly referred to as surprise bills.  If, for example, you have surgery, the charges for your anesthesia services most likely will not be billed by the facility. Instead, they will come from your anesthesiologist.You can learn more here. 

What if I can’t afford my share of the cost?

We make financial aid available to all low-income, uninsured, or underinsured individuals who qualify for help with their healthcare bills. For more information on our financial assistance program, including an application, click here.

What if I don’t have insurance?

We have specially trained navigators who will help you compare and sign up for low-cost, quality health insurance plans through NY State of Health: The Official Health Plan Marketplace. Our navigators can also help you determine if you qualify for financial assistance to lower your costs even more.

Where can I get more information?

Contact us at (518) 289-2024 and we’ll be happy to answer your questions.

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